Responsible Gaming at ace36
ace36 is built on the principle that entertainment should never come at the cost of your wellbeing. Our responsible gaming framework gives every player in Bangladesh practical tools to stay in control — from deposit limits and session timers to full self-exclusion. We take problem gambling seriously and we are here to help.
Gambling Can Be Addictive — Play Responsibly
Gambling on ace36 is intended as a form of adult entertainment, not as a source of income. Never gamble with money you cannot afford to lose. If you or someone you know is struggling with gambling-related harm, please use the self-exclusion tool or contact our support team immediately at [email protected]. For adults aged 21 and above only.
How ace36 Supports Responsible Play
Responsible gaming is not an afterthought at ace36 — it is built into the foundation of the platform. Here are the six core pillars of our player protection programme.
Strict 21+ Age Policy
ace36 enforces a minimum age requirement of 21 years without exception. All players must complete identity verification confirming their age before any withdrawal is processed. We use document checks to ensure compliance at every stage of the player journey.
Deposit Limits
Set a personal daily, weekly or monthly cap on the amount you deposit into your ace36 account. Once your limit is reached, no further deposits will be accepted until the period resets. Reductions take effect immediately; increases require a 24-hour review period to protect you from impulsive decisions.
Loss Limits
Define the maximum net loss you are willing to accept over a daily, weekly or monthly period. When your loss limit is reached, ace36 automatically restricts further betting activity until the period resets. This tool helps you maintain a firm boundary between entertainment and financial risk.
Session Time Controls
Set a maximum session duration and receive reality-check notifications at regular intervals — every 30, 60 or 90 minutes — reminding you how long you have been playing and how your balance has changed. Time controls help you stay aware and keep gambling in perspective.
Time-Out Periods
Need a short break? Activate a time-out of 24 hours, 7 days or 30 days. During a time-out your account is temporarily suspended — you cannot log in, place bets or make deposits. The pause gives you space to reflect without permanently closing your account.
Self-Exclusion
If you feel that gambling is causing serious harm, ace36 offers self-exclusion for a minimum of 6 months, up to a permanent lifetime ban. Self-exclusion takes effect immediately upon request. During this period you will not receive any promotional communications and your account will be fully deactivated.
Setting Up Your Controls
All responsible gaming tools on ace36 are available directly from your account settings. Here is how to access and activate each one.
Log In to Your ace36 Account
Navigate to the ace36 Login page and sign in with your registered credentials. All safety tools are accessible only from within your authenticated account session.
Open Account Settings
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
Navigate to Responsible Gaming
Inside Account Settings, select the "Responsible Gaming" tab. You will see all available tools listed clearly: Deposit Limit, Loss Limit, Session Timer, Time-Out and Self-Exclusion.
Set Your Preferred Limits
Enter your chosen limit values in Bangladeshi Taka (৳) for financial controls, or select a duration for time-based controls. Confirm your selection to activate the tool immediately.
Contact Support If You Need Help
If you cannot access your account or need immediate assistance activating self-exclusion, contact the ace36 support team at [email protected] — available 24 hours a day, 7 days a week.
Safety Tools at a Glance
All four tools are free, self-service and take effect without delay.
Deposit & Loss Limits
Cap your daily, weekly or monthly deposits and net losses in ৳ BDT. Limits can be reduced at any time and take immediate effect. Increases require a mandatory 24-hour cooling-off period before activation.
Session Time Controls & Reality Checks
Limit the total duration of any single gambling session and receive on-screen reminders at intervals of your choosing. The reality check displays your session length and net position so far.
Time-Out (24 hrs – 30 days)
Temporarily suspend your account for a period between 24 hours and 30 days. During a time-out, your account is locked from all betting and deposit activity. Your balance is preserved and accessible once the time-out expires.
Self-Exclusion (6 months – Lifetime)
Permanently or long-term deactivate your ace36 account. Self-exclusion is immediate and irrevocable for its chosen duration. All marketing communications cease immediately. Any remaining balance will be returned in full.
Is Gambling Becoming a Problem?
Honest self-reflection is the first step toward getting help. If you answer "yes" to two or more of the following questions, we strongly encourage you to use one of ace36's responsible gaming tools or contact our support team.
Do you find yourself spending more money or time gambling than you originally intended?
Have you tried to cut back or stop gambling but found it difficult or impossible?
Do you think about gambling frequently — planning your next session or reliving past wins and losses?
Have you borrowed money, sold possessions or gone into debt to fund your gambling activity?
Has gambling caused conflict with family members, friends or colleagues in Dhaka, Chittagong or elsewhere?
Do you gamble to escape stress, anxiety, depression or other emotional difficulties?
Have you concealed the extent of your gambling from people close to you?
Do you feel a strong urge to chase losses — continuing to bet in order to recover money you have already lost?
If You Answered "Yes" to Any of These Questions
Please reach out to the ace36 support team immediately at [email protected]. You can also activate self-exclusion directly from your account settings at any time. Seeking help is a sign of strength, not weakness. ace36 is here to support you.
Support Is Always Available
ace36's player safety team operates around the clock. Whether you need to activate a tool, discuss a concern or request immediate self-exclusion, we are ready to assist you at any hour — Bangladesh Standard Time (BST, UTC+6) or otherwise.
Email Support
Send your responsible gaming request or concern to our dedicated support team. We aim to respond within 24 hours.
[email protected]24/7 Availability
Our support team is available every day of the year with no exceptions, including Eid, Victory Day and public holidays in Bangladesh.
24 hrs · 7 days · 365 daysImmediate Self-Exclusion
If you need your account suspended right now, email us with the subject line "Self-Exclusion Request" and we will action it within minutes.
Instant Action Guaranteedace36 does not share, sell or use your responsible gaming communications for marketing purposes. All requests related to player safety are handled with strict confidentiality by a dedicated team member. Your wellbeing is our priority — not your wallet.
The ace36 Responsible Gaming Standard
Every decision made at ace36 — from product design to marketing — is evaluated against our responsible gaming standard. These principles are non-negotiable.
No Gambling Under 21. ace36 never allows individuals under the age of 21 to open an account, place a bet or access any part of the gambling platform. Age verification is mandatory before any withdrawal is processed.
No Predatory Marketing. ace36 does not target players who have self-excluded, activated a time-out, or requested a deposit limit reduction with promotional offers or bonus incentives.
Transparent Odds and Rules. Every game on the ace36 platform, from cricket betting to slots to live casino, displays clear rules, return-to-player (RTP) information and fair-play certifications from its respective provider.
Responsible Bonus Design. ace36 structures bonus offers with realistic wagering requirements that are clearly communicated before acceptance. Bonuses are entertainment incentives — never presented as guaranteed profit opportunities.
Prompt Withdrawal Processing. ace36 processes withdrawal requests without unnecessary delay via bKash, Nagad, Rocket and Upay. Restricting payouts to keep players gambling is explicitly prohibited under our internal policy.
Staff Training. All ace36 customer support staff receive regular training in responsible gaming identification and response. If a support agent identifies signs of problem gambling in an interaction, they are required to escalate it to our player safety team.
Play Smart. Stay in Control.
Explore our FAQ for more answers, review our Privacy Policy, or log in to ace36 to manage your responsible gaming settings now. 21+ only.